Clean water and accountable local government for Harare residents
The Harare Residents' Trust brings residents of Harare, Chitungwiza, Epworth and Ruwa together to speak up about water, sanitation and council services.
Who we are
The Harare Residents' Trust (HRT) is a residents' organisation founded in 2008. We work for more citizen participation in local government, so that decisions about water, roads, rates and services are made with residents, not for them.
Our work is rooted in communities. Residents, volunteers and community structures in the wards tell us what is happening on the ground, and we take that evidence to council, to government and to the media.
What we stand for
- Council leaders and service providers who answer to residents
- Officials who listen and respond
- Open dialogue between council, service providers and residents
What we do
Monitor services
Our Water and Sanitation Barometer records what residents experience with water, sewer, toilets and refuse.
Speak up
We raise residents' concerns on the city budget, water billing and meters, and how council is run.
Bring people together
We hold community meetings and help residents meet their councillors and officials.
Train residents
We help residents understand their rights and how local government works.
What goes into a water report
Tell us how many days you had water, where you get water when taps are dry, and about burst pipes, wetlands, public toilets and refuse in your area. It takes about five minutes, and you do not need to give your name.
Record my reportWhere we work
- Harare
- Chitungwiza
- Epworth
- Ruwa
Latest news
All news →October 2026 Water and Sanitation Barometer: tell us what is happening where you live
We are preparing the Water and Sanitation Barometer for October 2026. Residents can now record what they see in their community, on a phone, in a few minutes.
How to record your Barometer report on your phone
A step-by-step guide. One question at a time, big buttons, and you can skip anything you do not know.
Burst pipes and sewer leaks: why every report counts
A burst reported with a clear location can be followed up. Here is what to include when you report one.